Grievance Redressal Policy

In accordance with the Information Technology Act, 2000 and applicable RBI guidelines for online merchants, we have appointed a Grievance Officer to address complaints and concerns.

Grievance Officer:

Name: Sudeep Bagaria
Designation: Proprietor
Email: local3packpro@gmail.com
Phone: +91 87799 47471

How to raise a grievance:

Send your complaint via email to local3packpro@gmail.com with the subject line "Grievance – [Your Report ID]". We will acknowledge your complaint within 48 hours and aim to resolve it within 15 working days.

If your complaint relates to a payment or refund, please include your Razorpay Order ID in your email.