Refund Policy

1. General Policy

Because the Service involves on-demand API calls to third-party AI providers and search engines — which incur costs immediately when a check is initiated — all sales are final once the visibility check has started.

By confirming a payment, you acknowledge that you are purchasing a real-time data-gathering service that begins execution immediately. This is not a pre-loaded or downloadable product; each check triggers live API calls that cannot be undone.

2. When a Refund Is Available

You may request a full refund only if the Service fails entirely — meaning all of the following conditions are met:

• All selected AI platforms returned errors (no recommendation text was produced).
• The search visibility check also failed entirely.
• No results whatsoever were produced — the report contains no data.

Refund requests must be submitted within 7 days of payment. Requests received after 7 days will not be honored.

3. When a Refund Is Not Available

Partial failures — where some AI platforms returned results while others errored out — do not qualify for a refund. The Service delivered partial but meaningful results, and the costs for the successful calls were still incurred.

Other non-refundable scenarios include:

• You disagree with the results or methodology of the visibility check.
• Your business was not found (a valid result, even if unexpected).
• You accidentally submitted the check (the system begins processing immediately).
• The report was generated but you did not view it within the retention period.

4. How to Request a Refund

To request a refund, submit a request via our contact form with the following information:

• The email address you used (if any) or the report token.
• The Razorpay payment ID from your payment confirmation.
• A brief description of why you believe a refund is due.

We will review your request and respond within 5 business days. If approved, refunds will be processed within 5–7 business days and credited back to the original payment method.

5. Chargebacks

If you initiate a chargeback with your bank or payment provider before contacting us, we reserve the right to decline future service requests where misuse is suspected. We encourage you to reach out to us first — most issues can be resolved directly.

6. Razorpay Compliance Requirements

The Service is a digital AI visibility report generated on demand.

A refund will be issued if: payment was successfully captured but the report was not generated due to a technical failure on our end.

No refund will be issued if: the report was successfully generated and delivered (status: completed), regardless of satisfaction with results, since the service was delivered as described.

Refunds for eligible cases will be processed within 5–7 business days to the original payment method.

To request a refund, submit a request via our contact form with subject "Refund Request – [Razorpay Order ID]".

If you did not receive your report due to a technical issue, contact us within 7 days of payment.